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Arquitectura - SIGE
SIGE - Sistema Inteligente de Gestión de Esperas

SQMS is divided into different areas, namely a reception area, a waiting area and a service area. QSIGE’s design is based on modules which are interconnected online, which makes the system flexible in terms of its installation and configuration.

Management software is also available which enables the office manager to monitor all events taking place in real time.

SIGE Arquitectura - Beneficios
QSIGE organises people better and reduces waiting times.
  • Guides, directs and informs the citizen.
  • Improves the image, quality and perception of customer service.
  • Offers statistics to enhance the quality of customer service.
  • Improves the quality and efficiency of the services given.
  • Reduces waiting times.
  • Greater comfort for the customer as queues are reduced.
  • Elimination of errors and problems in customer service.
  • Improves the productivity of customer service staff and facilitates a more personalised service.
  • Queues are eliminated.
  • Confidentiality of the content of the conversation between user and customer is established.
  • The customer is integrated.